- Questions about Booking
Will you hold a potential reservation for us?
Yes. We appreciate it can be difficult to find accommodation and if you ask us to, we will “close out” your period of interest in our live online calendar for up to 48 hours while you discuss your requirements with us and finalise your travel plans.
Are you available for weekend stays or other periods?
Yes, however certain booking periods (weekends) are not available through our direct booking system as they are subject to availability. We generally accept any number of days down to a 4-day minimum leaving on or before a Saturday. Please contact us by phone or email to discuss your requirements. Different weekend pricing applies and will be agreed upon application.
Can we bring a dog?
For several logistical reasons, we cannot accept family pets. We do accept, by prior arrangement, registered service dogs in support of infirm, blind or autistic guests.
Can we stay for less than a week?
Yes. While our primary business is weekly letting from Saturday to Saturday, we offer accommodation for shorter periods, subject to availability.
We charge pro rate for 6-day, 5-day and 4-day stays as long as guests leave on or before a Saturday. For stays of less than 4 days, the 4-day minimum rate applies. We have separate rates for weekend bookings. Contact us for more details.
All non-standard bookings must be made via email, Skype or telephone.
Do you take reservation enquiries by email, and can we make a booking by email?
Yes. Although booking directly through our reservation system is the fastest and easiest way, we are happy to provide a more personalised booking service through email (also via Skype or telephone).
Email correspondence ensures the accommodation can be configured to meet the needs of your party. Once a booking is made, especially for overseas guests, we can provide advice and assistance in planning any local activities.
When emailing, the following information will be helpful:
– Dates of arrival & departure
– Guesthouse(s) of interest
– Detailed make-up of your party (i.e. anticipated sleeping configurations) as any non-standard configurations are agreed prior to booking
– Name, address and telephone number of the booking principal (for card payments). This can be provided by signing and enclosing the last page of the T&Cs (downloadable from our website). If signed and enclosed at the same time, it will speed up the booking process.
Once a booking is agreed you will receive a confirmation by email and separate secure payment link for card payments.
Please note that as our online booking system is live, we cannot guarantee the period of interest will remain open during the period of any correspondence.
Check-in & Check Out Times
Unless otherwise agreed beforehand, check-in time is no earlier than 16:00, especially on main changeover day, Saturday. Check out time is no later than 10:00 to allow for servicing. Where we can, we offer direct bookers earlier check-in or later check out (subject to availability).
2. The Accommodation on Offer
We are a family of five. Can you supply an extra bed?
Yes. Since opening, we have extended our family-friendly credentials by offering an extra fold-up bed for a third child in the children’s bedroom, upon request. This is only available in the Mews houses. There is no additional cost, so your fifth child can stay for free. The bed in not suitable for an adult.
Theoretically, a family of 6 can be accommodated in each Mews house if you included the cot.
Does the travel cot or fold-down bed cost extra?
Our pricing is all-inclusive so there is no additional cost.
A travel cot is provided in each let on the basis that only children above the age of two years will occupy a bed. Therefore, any child under this age who can be accommodated in the travel cot is not included in the occupancy total and is effectively free of charge, i.e. family of 5 which includes a baby or toddler, for example, can let a mews house, or a group of 9, including a toddler, can be accommodated in The Barn House.
Advanced notice is required so that the travel cot can be assembled ahead of guest arrival. There is only one travel cot per let. Cot bedding is not supplied.
Do we have to bring our own towels and bed linen?
No, but we do ask guests to use their own beach towels. Each en-suite has a hand towel, bath sheet and face cloth per person.
We provide all bed linen as well as extra pillows and additional blankets or quilt. Each bedroom also has its own hair dryer, so you can leave yours at home. The state-of-art washing machine provides a quick wash in just 15 minutes, so no problem freshening up the linen and towels during longer stays.
Is there a TV in the bedrooms?
No. There is a wall-mounted HDTV in the sitting room. The TV has numerous children’s channels as well as international channels.
Is there Wi-Fi?
There is a dedicated Wi-Fi box per guesthouse and is included. The password for access is found in the entrance hall of the property. There is unlimited data use and allows streaming to any portable devices.
Where do we collect the keys?
Upon arrival, please park in the guest parking area (first left) in front of The Barn House. The key can be collected from the main house behind the properties. Should it be raining, you are welcome to park temporarily in the private courtyard of Ballynoe House while you collect the key.
Will we be shown around the Guesthouse?
We provide a personal tour of the property upon arrival. We are also on site should you have questions during your stay not answered by the comprehensive Guest Directory provided. Otherwise, our policy is to leave guests undisturbed.
3. Payments and Terms & Conditions
Can payment be made other than through the booking portal?
We only accept credit card payments. We no longer accept cash, cheques or bank transfers. If not paying through the booking portal you will be sent a secure card payment link by email. The same credit card details will be used for the security deposit, as required.
Do I need to make a security deposit?
By using your credit card, you are also providing security. The card can be used if required. We no longer accept cash for security deposits.
Do I have to sign Terms & Conditions?
Yes. We provide Terms & Conditions (T&Cs) that must be signed as they constitute a legal contract. They are provided in a legible font size and not buried as “small print”. Please read them carefully before signing. They not only ask you to agree to certain “House Rules” or “fair use” of the accommodation on offer, but outline the guarantees and obligations of Ballynoe House in providing your accommodation in return.
Are there any additional costs?
All our rates are all-include for normal use, so generally there are no additional costs. In exceptional circumstances there are additional charges outlined in the T&Cs and the Guest Directory, which include:
– Additional cleaning charges if property is not left in a reasonably clean condition (€100);
– Damage or breakages (at cost);
– Make-up or fake tan-stained towels which have to be replaced (€50).