COVID-19
The ongoing restrictions, due to the global and national health emergency, have forced us to close our booking system until further notice. This will be reviewed on a monthly basis depending on developments and whenever normal travel & trading activity is likely to resume. Force majeure has been in effect following the Irish Government’s announcements. We have contacted everyone who has made a booking up to the middle of August to explain the status of their booking.
We are happy to discuss in general terms any accommodation plans you may be considering for late 2020, 2021 and beyond without commitment from either side, however we are not guaranteeing that we will have re-opened for business until we publicly announce we have been able to do so. We will only take payments once we have resumed trading. Please do not attempt to use the online booking system.
It goes without saying that the tourist destination of West Cork will be very hard hit and many business will not survive. We are making the best possible efforts to ensure the business can resume trading one day. We are sure that when you are considering a future stay that local businesses and the Irish economy, as a whole, will appreciate “staycations”, so that as much support as possible can be provided from those at home. Whoever you book with, we kindly remind to you to always book direct with your accommodation provider and not use third party online travel agents who take significant commission from providers. This ensures that 100% of what you pay goes towards supporting the recovery of the local economy and the families who you are staying with. Every little bit will make a huge difference.
As owners of Ballynoe House, we are practicing social distancing as much as possible, which is why we are unable to stay open. It is not sensible or practical in the current health environment to open up parts of our home to groups of guests.
As we move into very challenging times, Ballynoe House wishes you and your loved ones the best of health and fortitude. It is our hope that when things are normalised we can be of service to you in the future.
Stay safe by observing hygiene and distancing protocols.
Mark & Felicity Grace
Owners, Ballynoe House
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Booking Preamble
We kindly ask all potential guests to read this summary page and the accompanying Booking Contract/Terms & Conditions before making a booking. They respectively summarise and detail what constitutes “fair use” of the luxury self-catering accommodation on offer. Importantly, they also guarantee what we provide to you, as our guests – accommodation that is fully-equipped and ready to go. When making a booking, when recommend you download a copy for your own records.
We like to ensure that everything is clear and upfront, but please contact us if you have any questions or we can assist in tailoring your stay. All reservations, bookings and payments are subject to the full Booking Terms & Conditions (T&Cs)**. If you intend to book within 48 hours of arrival, it would be highly appreciated to call us ahead of making the booking or immediately after doing so. All our accommodation is customised to meet the requirements of each set of guests. Subject to availability, we will endeavour to accommodate bookings made on the same day of arrival, if booking direct; a facility not available to those booking through other means.
See our guesthouse accommodation in detail before you book.
Remember to Always Book Direct!
Ballynoe House supports the “Booking Direct” movement. Our dedicated FreetoBook reservation and payment system is the simplest, cheapest and most sustainable way to book your stay. We accept most bookings and pro rate stays down to a 4-night minimum. Note that Wed/Thu/Fri as start days are closed to booking in the calendar to non-direct booking as different rates apply for luxury weekends and non-standard periods of stay. If you are looking to arrive on those days please email or call to discuss, as your dates may be available; a service available only to direct bookers.
Kindly note that we do not accept deposits or cash payments. 100% payment is required at time of booking. For advanced bookings into the following calendar year (such as wedding planning) we are happy to defer payment until January of that year. However, you will need to book with us via email to take advantage of this offer. Ballynoe House is pleased to be associated with local leading and award-winning wedding venues Dunmore House Hotel & Fernhill House Hotel.
Discounts are available for longer stays and there is also 10% discount for returning guests*. We also offer a standby system should a high season period of your choice be booked, in case it becomes available.
All payments are made by secure card payments link (please aso refer to “Insurance” below). Rates are all-inclusive of utilities, services & amenities as advertised and 13.5% VAT. Our price list (per guesthouse per night) is fixed to Easter 2023 and can be downloaded here.
In support of families and depending on the bedroom configuration you choose, one or two children may be effectively staying free of charge.
As a “Thank You” for booking direct we pay your credit card booking charge. We may be able to provide additional benefits to direct bookers such as earlier check-in, later check out and a free night (subject to time of year and availability). Normal check-in time is 17:00 and check-out no later than 10:00.
We Offer a Lot More than Standard Self-Catering Accommodation
Ballynoe House is child-friendly, providing 2 acres of grounds for kids to explore. A high chair and one cot is included free of charge in each guesthouse (cot bedding not provided). For families that need to accommodate an additional child above the standard sleeping configuration, a fold-up camp bed can be supplied upon request (one additional bed available per Mews house only, suitable for a child under 10 years bringing their own sleeping bag or bedding – pillow supplied). Please mention required bedroom configurations at time of booking to ensure our accommodation meets your needs.
For logistical reasons and the low-allergen interiors, all our accommodation has a no smoking/no vaping policy. We are unable to accept pets. Registered service dogs for the blind, autistic or infirm are taken by prior agreement only**.
Ballynoe House supports Clonakilty as the first autism-friendly town in Ireland by providing tranquil indoor and outdoor spaces for those that need it. We have a degree of flexibility in our autism-friendly accommodation, so please contact us ahead of making a booking to ensure that we can support your stay. By the end of 2019, we have been delighted to host 3 families with autistic children and one adult supervised stay.
We are available to discuss special occasions and group bookings that require all three guesthouses as well as outside catering support. To preserve the special tranquil setting of our home, the rights of other guests, neighbours and the local environment, all social events or functions that exceed the contractual number of occupants in any of the guesthouses must be agreed in advance. Ballynoe House is a gated property which provides additional safety and security as required for events or those with young children or special needs.
Generous off-road parking allows us to support the annual West Cork Rally by providing competing teams, support vehicles and their families accommodation at our low season rates. The period is closed out on our calendar for direct applicants. Please contact us if you would like to be added to our rally accommodation contact list. We can accommodate four teams of 4.
Insurance
Our Terms & Conditions remind guests that they are responsible for their own insurance for obtaining refunds for late booking or wedding cancellations, travel disruption or health emergencies of any kind. Payment by credit card using our booking system provides additional levels of consumer protection from the card providers in many countries and is our preferred model for doing business. Please note that paying by bank transfer does not offer the same level of protection.
See What Our Guests are Saying About Us
We strive to provide guests with a unique experience that exceeds expectations. Many of our guests are increasingly the result of personal referrals.
2019 was our first full calendar year of business and reviews received in the 2018/2019 period are summarised below. We are highly appreciative of all our guests who not only leave with a kind word to say about how much they have enjoyed their stay with us, but also that they share this with others.
FreetoBook:
Booking.com:
Follow Ballynoe House on Facebook for news, updates and regional events.
Thank you for your support of the direct booking movement. We look forward to welcoming you as guests to our special piece of beautiful West Cork.
Mark & Felicity Grace, Ballynoe House
Notes:
*Discounts are applicable in high-season only and through direct booking by email, telephone or Skype. One discount applicable per booking. Guests must have booked with us direct for their previous stay to qualify.
**Terms & Conditions (T&Cs) should be read carefully prior to making a reservation. Please retain a copy for your records. The T&Cs clearly outline the legal rights and obligations of both Ballynoe House as owners/accommodation providers and the Hirer in terms of “fair use” of the guesthouses. If any clarifications are required please contact us before making a booking. Guests are in separate accommodation in the private grounds of the owner’s home.
If not using our booking portal (where acceptance of T&Cs is part of the booking process), you are required to download the T&Cs (link in right-hand column), sign, date and email the last page in return to validate your reservation. In any event, making payment is taken as an acceptance of all T&Cs including the cancellation polices.
